Managing your on-site technical staff via iPad or Android Tablets                

On-site staff operation and service call management system

Does your business provide service via on-site technical representatives?

Implementing iTrinity software will optimize your operation and service call management. The software is customizable and made to fit the needs of your first hand service providers.

 
iTrinity Office - Manager work station 

With iTrinity, your technicians will receive their work schedule, service and dispatch calls etc., straight to their mobile phone.

This way, your field personnel will be able to receive service routes in a simple and easy fashion. iTrinity also provides history of both clients and equipment in service, so every relevant piece of information is within reach by the field technician, allowing them to perform optimally.
Once a job is finished, update information is delivered in real-time to the company's ERP. The company's managerial level is able to view the changes as they occur and keep a close eye on field performance using iTrinity's management module ("manager stations"). It supplies information and goal vs. performance comparison.
 
iTrinity system, offering technicians teams a GPS module which maxinmizes the officiency of the driving route. The system utilizes various tablet features such as the camera, barcode scanning, e-signature and more. A rich detailed catalogue of the company's products is included and can be presented to the client instantly, and it also has a built-in BI report generator.

iTrinity system is hybrid, working both online and offline. It is capable of providing the information required to the field technician even in areas that lack internet access, and display it on the tablet screen, thus preserving the proper conditions to get the job done. Utilizing cloud platforms deems the service dispatch management application effective and economic. 

Furthermore, iTrinity system is a cross-platform operating over all mobile (iOs, Android etc.) operating systems and also on desktop platforms.
Control Module
iTrinity Mobile system offers your organization a wide variety of field  control and validation tools, thus increasing effectiveness of inspections and safety of products that undergo inspection. The control module is designed for control operations conducted by field personnel, using a tablet or a smartphone. control reports are transmitted to company server. The controllers can view their workplan in their tablet, and follow on-screen instructions, making their work much easier. using the system's website, managerial users can keep a close eye over field activity. 

Manger station features
  • Setting up entitites: categories / items / products and devices / catalogues / clients / infrastructure information.
  • Creating and configuring various tests and inspection walkthroughs for various items, devices and systems.
  • Creating and configuring expected reports of field test results per item.
  • Selection and design of test forms.
  • Assigning test forms to clients. 
  • Setting up annual client visit plans. 
  • Reception of filled test forms from field tests that can be printed out.
  • GPS based view of field team locations.
  • Sending and receiving system messages.
  • A variety of control reports.
Field Station (Tablet /Smartphone) Features
  • Work schedule by clients.
  • Selection of items for inspection.
  • Presenting history of items under inspection.
  • Viewing test results and expected results.
  • Designation of test as Passed/Failed/Not performed.
  • Taking notes on tests when needed.
  • Taking photos of inspected items.
  • Filling client's signature on test results.
  • Sending test forms to company headquarters.
  • Sending and receiving system messages.
iTrinity system is the natural choice for any business with field service operations. Its service call management module, 
Innovative approach and compatibility with all mobile devices, all make iTrinity the ideal solution for field personnel management. 
Contact us  now !